FAQS

Frequently Asked Question

GENERAL

How do I contact you?

You can email us at shopabctrinidad@gmail.com. Our phone number is +1 868 464-6363. Also, you can message us with the form provided on our contact page.

Where are you located?

We are an online store based in Trinidad & Tobago.

Do you have a catalogue?

Items in stock can  be viewed on our Website and on our Facebook profile.

Do you have a physical location?

No, we are an online store and operate via deliveries.

PRODUCTS/ORDERS

A product I’ve seen is no longer available.

You can call or message us to find out if there will be more of this item in stock and when it will be available.

Do you restock items?

Yes, we restock most of our items. In the event that an item is not available we will notify you.

Do I need to create an account to shop from you?

No, you do not have to create an account to shop with us. However, it is highly recommended.

How can I pay for my order?

We currently have two options for the payment of an order. The first is cash on delivery and the second is LINX on delivery.

Something is wrong with my order

Please contact us as soon as possible at shopabctrinidad@gmail.com or call us at +1 868 464-6363. Once something has been shipped, we can no longer make changes to your order.

How do I change/cancel an order?

Please contact us as soon as possible at shopabctrinidad@gmail.com or call us at +1 868 464-6363.

How do I know that you have received my order?

You will receive an email confirmation once your order has been placed. Please contact us if you do not receive this email within 24 hours of placing your order or check your spam/junk folder.

 

DELIVERIES

Where do you deliver?

We deliver to anywhere in Trinidad. When a order is being delivered, we will contact you to confirm the details of the delivery.

How much does delivery cost?

Delivery costs $50 TT to any part of the country.

How long will delivery take?

You are able to set the date and time for the collection of your order. If you want we can deliver your order on the same day the order is made.

Can you deliver to a different address from my billing address?

Yes, we can deliver to a different address from your billing address. On the checkout page you can chose the location for the delivery of your order.

Will delivery be made on weekends?

Yes, delivery will be made on weekends.